Beacon unemployment site presenting problems for users

In the first week since Beacon's launch, users are frustrated.

LABOR TODAY MARKS ONE WEEK OFAPOLOGIZES, AND PROMISES TOQUOTE "WORK AROUND THE CLOCK"THE STATE'S NEW WEB SITE HAS*NOT WORKED AS WELL AS IT WASINTENDED FOR PEOPLE TRYING TOAPPLY FOR, OR EXTEND THEIRBENEFITS.

WMA━2 NEWSKNIGHT IS LIVE WITH A LOOK ATTHE PROBLEMS THAT CONTINUE TOPLAGUE THIS WEBSITE.

MEGAN?ONE WEEK LATER& AND WESTILL HEARING FROM PEOPLEABOUT ALL THE ROADBLOCKSTHETO USING THE BEACON WEBSITE&WEA MOTHER AND SON WHO OWNHAIR SALON IN GLEN BURNIE.THEY TOLD US ONE IMPROVEMENTIS THE VIRTUAL WAIT TIMESTHE WEBSITE HAVE IMPROVED.((AD LIB GOING TO THEWEBSITE)) THERE WAS ALSO ANISSUE ABOUT THE WORDING OFSOME OF THE QUESTIONS IN THEAPPLICATION THAT WASCONFUSING, AND ACTUALLYCAUSING PEOPLE TO NOT BAPPROVED.

THE DEPARTMENT OFLABOR SAYS IT HAS NCLARIFIED THOSE QUESTIONSBRANDON MATTER, WHO OWNS THESALON WITH HIS MOM, SAYS THERARE STILL MAJOR ISSUES&COMMUNICATION BEING THBIGGEST PROBLEM.

FOR EXAMPLE&HE SAYS THEY RECEIVED MESSAGESABOUT DOCUMENTS TO FILE WITHTHE SOCIAL SECURITYADMINISTRATION BUT HE SAYS ITWASNNEEDED TO SUBMIT.

AND WHEN HEASKED OTHERS WHO ARE GOINGTHROUGH THIS& THEY ALL HADDIFFERENT ANSWERS AS TO WHATTO DO.

HESENDING THE WRONG PAPERWORKCOULD SET THEM BACK IN THEPROCESS.

Brandon Matter, OwnerPassion Beauty Boutique:5━1:02 Itfrustrating now that once weare able to get into thesystem we donin two to three weeks from noware they going to say thisdocument that you submitted isnot good enough or this isnwhat we were looking for THEGOVERNOR EXPRESSED HISFRUSTRATION WITH THE VENDORWHO CREATED THE WEBSITE&SAGITEC& BUT IS UNLIKELY TOFIRE THEM& SAYING IT WOULDONLY MAKE THINGS WORSE.

THECOMPANY SAYS THEY CONTINUE TOWORK DAY AND NIGHT TO IMPROVETHE SYSTEM.

ON THE REBOUNDMARYLAND SECTION OF OURWEBSITE, WE HAVE A LIST OF THECOMMON QUESTIONS WERECEIVING THROUGHOUT THISPROCESS& AND THE ANSWERS TOTHEM.

INCLUDING TUTORIALS ONNAVIGATING THE BEACON WEBSITE&AND WHEN YOUBENEFITS AFTER YOU FILED.THATFOLLOW BRANDON AND HISFAMILYGET THEIR UNEMPLOYMENTBENEFITS.

ITCOM SLASH REBOUND MARYLAND.I━2