Zoom Launches AI Virtual Agent for Phone: 24/7 Efficiency and Cost Savings

Zoom has launched the Virtual Agent for Zoom Phone, an AI-powered concierge that handles calls, greets callers in six languages, routes requests autonomously, and reduces hold times for 24/7 efficiency. This innovation promises cost savings but raises job displacement concerns. Ultimately, it positions Zoom as a leader in agentic AI for enterprise communication.