Governor Hogan apologizes for unemployment filing issues

Gov.

Larry Hogan held a press conference on Wednesday to provides update on Maryland's COVID-19 recovery.

TRYING TO FILE FORUNEMPLOYMENT INSURANCECONTINUE TO RUN INTO SERIOUSPROBLEMS ON THE STATEWEBSITE.

WMA━2 NEWS MALLORYSOFASTAII IS LIVE IN ANNAPOLISAND ASKED THE GOVERNOR WHATBEING DONE TO FIX IT.

MALLORYTHE GOVERNOR SAID THECONTRACTOR WHO DEVELOPED THESITE AND THE DEPARTMENT OFLABOR HAVE FALLEN SHORT ANDTHE PEOPLE OF MARYLAND DESERVEBETTER..

BUT THE BUCK STOPSWITH HIM AND HE VOWED TO MAKESURE THAT THEY WILL DOWHATEVER IT TAKES TO FIX IT.K━ THE NEW BEACON ON━STOPIT.SITE ENCOUNTERED ISSUES THEMOMENT IT LAUNCHED LASTFRIDAY.

THE VENDORTHE OVERWHELMING VOLUME FROMPEOPLE TRYING TO FILE.GRADUALLY THOUGH CLAIMANTSHAVE BEEN GETTING THROUGH ANDSINCE FRIDAYHOGAN MORE THAN 24━THOUSANDACCOUNTS HAVE BEEN ACTIVATEDAND OVER 10━ THOUSAND NEWCLAIMS FILED.

THE GOVERNORSAID THEYACCOUNTS EVERY MINUTE AND 780FILED CLAIMS EVERY HOUR.

BUTWE CONTINUE TO HEAR FROM ALLOF YOU UNABLE TO GET ONTO THEWEBSITE..

AND UNABLE TO REACHANYONE BY PHONE OR EMAIL ATTHE CLAIMS CENTER.

WHEN IASKED THE GOVERNOR ABOUT THISSUPPOSED TO REDUCE CALLVOLUME.

SOT 29:21 it is betterthan waiting for days on thephone and never having ananswer because 40,000 callsare coming in at the sametime.

Hundreds of people arebeing helped but some of themare not getting the help fastenough, which is why weworking around the clock.Theypeople to try and get itfixed.

It frustrates the heckout of me as it does all thosefolks:1* THE GOVERNOR WASALSO ASKED WHETHER HE PLANS TOALSOAGSKED WHETHER HE PLANS TOFIRE THE VENDORALSOAGITED WHETHER HE PLANS TOALSOAGITECWHETHER HE PLANS TOSAID HEHAVENHE DOESNSENSE TO BRING IN A NEW VENDORTO START FROM SCRATCH.

OTHERSTATES HAVE DONE THIS AND HADWORSE RESULTS.

AND WHILE ITBEEN SLOW AND FILLED WITHISSUES ..

PEOPLE ARE STILLGETTING THROUGH.TODAYDEPARTMENT OF LABOR RELEASEDVIDEO TUTORIALS ON HOW TONAVIGATE THE BEACON SITE.SAGITEC ALSO ISSUED ASTATEMENT ON THE MAIN PROBLEMSTHEYSLOW PERFORMANCE, LO━INFAILURE, AND LACK OF SUPPORT.THEY SAID THEYTHESE 3 CATEGORIES EVERY NIGHTWHEN THE SITE IS TAKEN DOWNBETWEEN 1 AM AND 3AM.

THEYMAKING PROGRESS BUT THEY SAYTHERTHEY WILL GET IT RIGHT.REPORTING IN ANNAPOLIS..

MS..WMAR 2 NEWSSAGITEC SAID WITHIN 2 DAYS &THEY ANTICIPATE CLAIMANTS WILLBE ABLE TO CERTIFY FOR WEEKLYPAYMENTS MORE RAPIDLY ANDEFFICIENTLY.

AND TO SEESAGITECLINKS TO THOSE VIDEOTUTORIALS.

HEAD TO WMAR 2 NEWSDOT COM SLASH REBOUNDMARYLAND.

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