KCKPS opens multi-language call center to field questions

Kansas City, Kansas, Public Schools has opened a multi-language call center to answer questions about continuous learning during the COVID-19 pandemic.

FREE.USUALLY STUDENTSWOULD HAVE SOME TIMEOFF THIS WEEK BECAUSEOF THE EASTER HOLIDAY.BUT AS YOU KNOW - -THEY'VE BEEN HOME FORWEEKS NOW -- ANDSCHOOL DISTRICTS AREDOING EVERYTHING THEYCAN TO STAY CONNECTED.41 ACTION NEWSREPORTER RAE DANIELEXPLAINS HOW K-C-K ISUSING A CALL CENTER TOBRIDGE THE GAPBETWEEN THE DISTRIAND THE FAMILIES ITSERVES.NEARLY 80 DIFFERENLANGUAGES ARE SPOKENWITHIN THE DISTRICWITH MANY NEWADJUSTMENTS THE LASTFEW WEEKS, THE DISTRICOPENED UP A MULTI-LANGUAGE CALL CENTER-LOCATED JUST INSIDEHERE IN THE CENTRALOFFICE.

TAKE A LISTENTHAT IS EHWAH, SPEAKINBURMESE.THIS TEAM IS MADE UP OBILINGUAL COMMUNITYOUT REACH WORKERS,ESL FAMILY ADVOCATESAND MIGRANT FAMILYADVOCATES.EACH OF THEM SPEAK AVARIETY OF DIFFERENTLANGUAGES.THE DISTRICT DISTRICT ISMADE UP OFAPPROXIAMATELY CLOSETO 9000 ESL STUDENTS.ON A DAILY BASIS THEYGET ABOUT 5 TO 10DIFFERENT LANGUAGECALLING IN.Kristen Scott, director of ESLandmigrant programsMany of the students speaklanguages that our advocates andoutreach workers support and thefamilies specifically may notspeakEnglish even though the studentsthe children are starting tolearn tospeak English-the parents still need to havethatconnection to the schoolCOMING UP AT 645, WE'LLTALK ABOUT WHAT'S BEENSOME OF THE MOSTCOMMON QUESTIONSSINCE LAUNCHING THECENTER .

IN THEMEANTIME, IFOR DISTRICTFAMILIES, IF YOU HAVEQUESTIONS - WE'LL HAVETHAT CONTACTINFORMATION ON OURWEBSITE AT KSHB.COMWE