AI Chatbots vs. Live Chat: Hybrid Models Set to Dominate in 2025

Businesses face a choice between AI chatbots for scalable, 24/7 routine handling and live chat for personalized, empathetic interactions. Hybrid models blend both, triaging simple queries to bots and escalating complex ones to humans, cutting costs and boosting satisfaction. In 2025, this complementary approach will dominate customer service ecosystems.