![HMRC taxpayers spent collective '789 years' waiting to speak with staff last year](https://cdn.newsserve.net/ONPglobe256.png)
HMRC taxpayers spent collective '789 years' waiting to speak with staff last year
The equivalent of 798 years - or around seven million hours - was spent by customers and their agents waiting to speak to an adviser in 2022-23, up from 365 years or around 3.
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