Octopus and Utility Warehouse: suppliers to pay £7m after Ofgem price cap breach

Octopus Energy and Utility Warehouse are among ten UK energy suppliers ordered to refund and compensate over 34,000 customers after an Ofgem investigation uncovered systemic overcharging linked to technical billing errors. The total payout of 7m – comprising £5.6m in direct refunds and nearly £1.4m in goodwill payments – follows a compliance review by the [...]