Record number of complaints filed against airlines

Federal transportation officials are swamped with complaints from airlines customers.

People are complaining that airlines are using the coronavirus crisis to hold customers' money.

COMPLAINTS FROM AIRLINECUSTOMERS.PEOPLE ARE COMPLAINING THATAIRLINES ARE USING THECORONAVIRUS CRISIS TO HOLD ONTO CUSTOMERS' MONEY.AIRLINES ARE OFFERING VOUCHERSFOR FUTURE TRAVEL, RATHER THANREFUNDS AND MANY CUSTOMERSAREN'T HAPPY ABOUT IT."OVERWHELMINGLY, THEY'RE SAYINGTHEY WANT REFUNDS.THEY DON'T WANT TO JUST PROVIDEINTEREST FREE-LOANS TO THEAIRLINE INDUSTRY ON TOP OF THEGOVERNMENT BAILOUT."CONSUMER REPORTS' BILL MCGEE IFYOUR AIRLINE GOES BANKRUPT, YOUMAY NEVER SEE YOUR MONEY AGAIN.THE DEPARTMENT OFTRANSPORTATION HAS ISSUED AMEMO REITERATING THAT REFUNDSARE ONLY REQUIRED WHEN THEAIRLINE CANCELS.A THIRD OF CAR SHOPPERS NOW SAYTHEY'RE