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Transport for Wales tells its customers 'we're sorry, you deserve better'

The train operator took over from Arriva Trains Wales in October
Credit: Wales Online - Published

Terrifying moment woman stabs friend for FOUR MINUTES on train before victim's found crawling through carriage

terrifying moment woman stabs friend for four minutes on train before victim's found crawling through carriage
Lisa Savage, 42, from Birmingham, pulled a knife out of her handbag and stabbed her friend Sarah Hayton on an Arriva Trains Wales service
Credit: Daily Record - Published

The moment a woman repeatedly stabbed a friend on a train leaving passengers terrified

Lisa Savage continued the the "frenzied and sustained" attack for four minutes on an Arriva Trains Wales service
Credit: Wales Online - Published

Commuters 'celebrate' Arriva Trains Wales rail franchise end

commuters 'celebrate' arriva trains wales rail franchise end
Experts defend Arriva Trains Wales' record despite complaints of overcrowding and late-running services.
Credit: BBC News - Published

Inside the train stranded on a railway line that has turned into a river

inside the train stranded on a railway line that has turned into a river
Fire crews are trying to evacuate the Arriva Trains Wales service to Aberdare
Credit: Wales Online - Published

Storm Callum to see heavy rain combine with high tides causing flooding and travel chaos

storm callum to see heavy rain combine with high tides causing flooding and travel chaos
Arriva Trains Wales say they are working on a contingency plan for services.
Credit: Wales Online - Published

All the money Arriva Trains Wales has made from the Welsh railways as profit

all the money arriva trains wales has made from the welsh railways as profit
Arriva Trains Wales' profits have quadrupled since it took over the franchise
Credit: Wales Online - Published

Arriva Trains Wales defends taking cash out of lost wallets

The company is standing by its policy
Credit: Bristol Post - Published

What passengers can expect from the new rail franchise

what passengers can expect from the new rail franchise
Arriva Trains Wales hands over to new operator TfW Rail Services on Sunday, but passengers shouldn’t expect too much too soon
Credit: Wales Online - Published

Welsh trains 'like Ford Escort with 300,000 miles on the clock and broken clutch' says country's transport boss

welsh trains 'like ford escort with 300,000 miles on the clock and broken clutch' says country's transport boss
The Transport for Wales chief executive likened the rolling stock it will inherit from Arriva Trains Wales to buying an old car with a worn clutch
Credit: Wales Online - Published

The train companies that charge to return YOUR lost property

the train companies that charge to return your lost property
Last week a lost property policy by Arriva Trains Wales, which takes 10 per cent of the cash contents of the wallet as a fee, came to light when a passenger complained about the system.
Credit: MailOnline - Published

People are planning a party to celebrate the end of the Arriva Trains Wales franchise

people are planning a party to celebrate the end of the arriva trains wales franchise
The event on Facebook describes it as a 'national celebration'
Credit: Wales Online - Published

Passengers on train with no toilet left behind after getting out at station

passengers on train with no toilet left behind after getting out at station
An announcement on the Arriva Trains Wales service from Haverfordwest to Cardiff told passengers to take a loo break at Carmarthen (file photo) if they needed one.
Credit: MailOnline - Published

Outrage after train company takes 10% of cash in lost wallets as 'fee' for handing them back

outrage after train company takes 10% of cash in lost wallets as 'fee' for handing them back
The lost property policy by Arriva Trains Wales came to light when a passenger complained about the 'outrageous' system.
Credit: MailOnline - Published

Arriva Trains Wales reverse policy after backlash over demanding 10% of lost wallet cash

The company was criticised after it was revealed the company takes 10% of money found in any purse or wallet found on its vehicles
Credit: Wales Online - Published

Backlash over £10 charge to get lost wallet back

backlash over £10 charge to get lost wallet back
Adam Matthews had to pay more than £10 to Arriva Trains Wales to have his wallet returned.
Credit: BBC News - Published

Backlash over Arriva Trains Wales lost wallet return charge

backlash over arriva trains wales lost wallet return charge
Adam Matthews had to pay more than £10 to Arriva Trains Wales to have his wallet returned.
Credit: BBC News - Published Also reported by •BBC Local News

Arriva slammed over charging customer 10% of cash found in lost wallet

arriva slammed over charging customer 10% of cash found in lost wallet
Arriva Trains Wales has been criticised by passengers over the controversial policy
Credit: Tamworth Herald - Published

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