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Passengers' satisfaction down in Wales because of 'severe disappointment' with outdated trains

passengers' satisfaction down in wales because of 'severe disappointment' with outdated trains
The latest National Rail Passenger Survey carried out during the last months of the Arriva Trains Wales franchise revealed 61% of passengers were unsatisfied with upkeep of trains
Wales Online - Published

'Not correct' to blame Arriva Trains Wales for Transport for Wales disruption

'not correct' to blame arriva trains wales for transport for wales disruption
BBC Local News: South East Wales -- The ex-managing director of the company defended the firm's record after last autumn's disruption.
BBC Local News - Published Also reported by •BBC News

Arriva Trains Wales 'went above and beyond' with £30m investment

arriva trains wales 'went above and beyond' with £30m investment
The former Wales and Borders rail franchise defends itself over criticism of its maintenance record.
BBC News - Published

Calls for inquiry into the rail network in Wales after disruptions to services

calls for inquiry into the rail network in wales after disruptions to services
The former leader of the Welsh Conservatives Andrew RT Davies said the handover between Transport for Wales and Arriva Trains Wales had been 'poorly executed'
Wales Online - Published

This is how Wales' new train service has performed in its first month

this is how wales' new train service has performed in its first month
Transport for Wales took over from Arriva Trains Wales on October 14
Wales Online - Published

Transport for Wales tells its customers 'we're sorry, you deserve better'

The train operator took over from Arriva Trains Wales in October
Wales Online - Published

Terrifying moment woman stabs friend for FOUR MINUTES on train before victim's found crawling through carriage

terrifying moment woman stabs friend for four minutes on train before victim's found crawling through carriage
Lisa Savage, 42, from Birmingham, pulled a knife out of her handbag and stabbed her friend Sarah Hayton on an Arriva Trains Wales service
Daily Record - Published

The moment a woman repeatedly stabbed a friend on a train leaving passengers terrified

Lisa Savage continued the the "frenzied and sustained" attack for four minutes on an Arriva Trains Wales service
Wales Online - Published

Commuters 'celebrate' Arriva Trains Wales rail franchise end

commuters 'celebrate' arriva trains wales rail franchise end
Experts defend Arriva Trains Wales' record despite complaints of overcrowding and late-running services.
BBC News - Published

Inside the train stranded on a railway line that has turned into a river

inside the train stranded on a railway line that has turned into a river
Fire crews are trying to evacuate the Arriva Trains Wales service to Aberdare
Wales Online - Published

Storm Callum to see heavy rain combine with high tides causing flooding and travel chaos

storm callum to see heavy rain combine with high tides causing flooding and travel chaos
Arriva Trains Wales say they are working on a contingency plan for services.
Wales Online - Published

All the money Arriva Trains Wales has made from the Welsh railways as profit

all the money arriva trains wales has made from the welsh railways as profit
Arriva Trains Wales' profits have quadrupled since it took over the franchise
Wales Online - Published

Arriva Trains Wales defends taking cash out of lost wallets

The company is standing by its policy
Bristol Post - Published

What passengers can expect from the new rail franchise

what passengers can expect from the new rail franchise
Arriva Trains Wales hands over to new operator TfW Rail Services on Sunday, but passengers shouldn’t expect too much too soon
Wales Online - Published

Welsh trains 'like Ford Escort with 300,000 miles on the clock and broken clutch' says country's transport boss

welsh trains 'like ford escort with 300,000 miles on the clock and broken clutch' says country's transport boss
The Transport for Wales chief executive likened the rolling stock it will inherit from Arriva Trains Wales to buying an old car with a worn clutch
Wales Online - Published

The train companies that charge to return YOUR lost property

the train companies that charge to return your lost property
Last week a lost property policy by Arriva Trains Wales, which takes 10 per cent of the cash contents of the wallet as a fee, came to light when a passenger complained about the system.
MailOnline - Published

People are planning a party to celebrate the end of the Arriva Trains Wales franchise

people are planning a party to celebrate the end of the arriva trains wales franchise
The event on Facebook describes it as a 'national celebration'
Wales Online - Published

Passengers on train with no toilet left behind after getting out at station

passengers on train with no toilet left behind after getting out at station
An announcement on the Arriva Trains Wales service from Haverfordwest to Cardiff told passengers to take a loo break at Carmarthen (file photo) if they needed one.
MailOnline - Published

Outrage after train company takes 10% of cash in lost wallets as 'fee' for handing them back

outrage after train company takes 10% of cash in lost wallets as 'fee' for handing them back
The lost property policy by Arriva Trains Wales came to light when a passenger complained about the 'outrageous' system.
MailOnline - Published

Arriva Trains Wales reverse policy after backlash over demanding 10% of lost wallet cash

The company was criticised after it was revealed the company takes 10% of money found in any purse or wallet found on its vehicles
Wales Online - Published

Backlash over £10 charge to get lost wallet back

backlash over £10 charge to get lost wallet back
Adam Matthews had to pay more than £10 to Arriva Trains Wales to have his wallet returned.
BBC News - Published

Backlash over Arriva Trains Wales lost wallet return charge

backlash over arriva trains wales lost wallet return charge
Adam Matthews had to pay more than £10 to Arriva Trains Wales to have his wallet returned.
BBC News - Published Also reported by •BBC Local News

Arriva slammed over charging customer 10% of cash found in lost wallet

arriva slammed over charging customer 10% of cash found in lost wallet
Arriva Trains Wales has been criticised by passengers over the controversial policy
Tamworth Herald - Published

Man lambasts Arriva Trains Wales after being charged 10% of cash found in his lost wallet

Company also charges £3 fee for lost walking sticks
Independent - Published

Rail lines blocked between Cardiff and Bridgend

rail lines blocked between cardiff and bridgend
Arriva Trains Wales says all lines towards Bridgend are blocked due to an "operational incident".
BBC News - Published Also reported by •BBC Local News

Complaints rise 30% and Arriva Trains Wales blames the weather

complaints rise 30% and arriva trains wales blames the weather
The Welsh rail operator said that extreme weather over the last year had caused cancellations
Wales Online - Published

Arriva Trains Wales blames weather for 30% complaints rise

arriva trains wales blames weather for 30% complaints rise
The outgoing rail operator blamed the storms and snow fall for the spike in complaints.
BBC News - Published

Ed Sheeran fans heading to Cardiff on Sunday warned to plan ahead for 'EXTREMELY limited' train service

ed sheeran fans heading to cardiff on sunday warned to plan ahead for 'extremely limited' train service
Arriva Trains Wales are urging Bristolian gig-goers to think carefully about how they are going to get home
Bristol Post - Published

Llanelli to Carmarthen trains delayed as person hit

llanelli to carmarthen trains delayed as person hit
Arriva Trains Wales warned the disruption was expected to last until at least 10:30 BST.
BBC News - Published Also reported by •BBC Local News

Rail passengers' to-do list for European firm

rail passengers' to-do list for european firm
Arriva Trains Wales passengers started a Facebook group to call for improvements to their commute.
BBC News - Published

The toilets on many Arriva trains in Wales are to be locked to save money

the toilets on many arriva trains in wales are to be locked to save money
It would be illegal to have toilets that the disabled can't use - but if you don't have any toilets, it's fine apparently
Wales Online - Published

Arriva Trains Wales threatens parody Facebook account with legal action

The man behind Arriva Trains Fails is refusing to change his logo, which comes up when you search for the rail operator in Google
Wales Online - Published

How to claim compensation for your cancelled or delayed train journey

how to claim compensation for your cancelled or delayed train journey
Virgin Trains , London Midland, CrossCountry and Arriva Trains Wales refund policies explained         
Tamworth Herald - Published

Marston Green station closed after person hit by train - major delays

marston green station closed after person hit by train - major delays
Major disruption between Birmingham New Street Station and Birmingham International which affects Virgin Trains, Cross Country, West Midlands Trains, Arriva Trains Wales
Tamworth Herald - Published

Train firms issue travel warnings on severe weather across UK

train firms issue travel warnings on severe weather across uk
Train companies including South Western Railway, Heathrow Connect and Great Western are among those issuing travel guidance today as the UK continues to weather snow and ice from the "mini beast from..
City A.M. - Published

How buses, trains and flights will be affected by snow on Saturday

how buses, trains and flights will be affected by snow on saturday
We asked Arriva Trains Wales, bus firms and Cardiff Airport how their services would be affected on Saturday
Wales Online - Published

Arriva Trains Wales cancels all services in southern part of the network

arriva trains wales cancels all services in southern part of the network
Trains are expected not to be running until at least lunchtime on Friday
Wales Online - Published

These are the latest Arriva Trains Wales timetable changes for Friday

There are unlikely to be replacement bus services
Wales Online - Published

Arriva Trains Wales announce Valleys services will stop running due to 'severe weather'

arriva trains wales announce valleys services will stop running due to 'severe weather'
The announcement comes after the Met Office issued a red weather warning
Wales Online - Published

Commuters face disruption after fleet of trains taken out of service

commuters face disruption after fleet of trains taken out of service
Urgent safety checks are being carried out on Arriva Trains Wales' long-distance trains
Wales Online - Published

Arriva Trains Wales services suspended over wheel damage

arriva trains wales services suspended over wheel damage
BBC Local News: Mid Wales -- Following checks to the Arriva Trains Wales' fleet, 27 trains have been pulled from service.
BBC Local News - Published Also reported by •BBC News

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