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Muni's accurate on-time rate: 57.2%

Wednesday, 19 September 2012

Muni's accurate on-time rate: 57.2%
For the first time in more than a decade, the agency that runs Muni has released a report on the on-time arrival rate of San Francisco's buses and Metro trains without inflating the numbers. The transit agency has been under pressure to improve timeliness since 1999, when San Francisco residents approved a ballot measure requiring Muni to arrive on schedule at least 85 percent of the time. Muni's suspect public reporting was detailed in a 2010 memo sent by Chief Information Officer Travis Fox to top Muni officials, outlining numerous "quirks" that the agency was using to boost its on-time numbers. Rose attributed the 57.2 percent on-time rate in August to a combination of bus driver absences, rickety old vehicles, a Muni operator shortage and special events such as the America's Cup yacht race that resulted in service being spread too thin.
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